We want you to love every piece you order from Selfavor. If something isn’t quite right, we’re here to make it easy.

Returns

You can return eligible items within 30 days of delivery.

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition

• All tags and hygienic liners must be intact

• Items should be returned in their original packaging when possible

For hygiene reasons, we’re unable to accept returns on items that show signs of wear, washing, or damage.

Exchanges

Need a different size or style? No problem.
We’re happy to offer exchanges for eligible items, subject to availability.

If the item you want is out of stock, we’ll help you arrange a refund or store credit instead.

How to Start a Return or Exchange

Starting a return or exchange is simple:

1. Contact our customer support team at support@selfavor.com

2. Include your order number and the item(s) you’d like to return or exchange

3. Our team will guide you through the next steps

Please wait for confirmation before sending anything back, so we can make sure your return is processed smoothly.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service to ensure your return arrives safely

Once we receive and inspect your return, we’ll take care of the rest.

Refunds

After your return is approved:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
We’ll make it right as quickly as possible—no hassle.

Need Help?

If you have any questions at all, don’t hesitate to reach out.
We’re always happy to help and want you to feel confident shopping with Selfavor.